Delete it in the app
Sign in to the account you want to delete, then:
- Tap your avatar at the top of the screen to open Profile.
- Tap Settings.
- Under Account, tap Delete account, then Yes, delete my account.
- Choose why you are leaving and tap Delete my account.
The app signs you out straight away.
Delete it without the app
Email support@scoutlor.com from the email address on your account, with the subject "Delete my Scoutlor Copa account". If you signed in with Apple or Google, use the email address of that Apple or Google account.
We may reply to check that the request comes from you. Then we delete the account in the same way as in the app.
When is it deleted?
We wait 7 days before deleting, in case you change your mind. To cancel in that time, email support@scoutlor.com.
After 7 days, our team checks the request and deletes the account. After that, it can't be undone.
What we delete
Your account is closed, so nobody can sign in to it again. We also delete:
- Your email address and name.
- Your username, avatar, birthday and gender.
- Your Apple and Google sign-in links.
- Your devices and sign-in sessions, so you are signed out everywhere.
- Your push notification tokens, so you get no more notifications.
- The teams and competitions you follow.
- Your match predictions.
- Your comments and likes.
- Your invite code and referrals.
- The consents you gave at sign-up, so you get no more marketing from us.
- Your Copa Club XP, streaks, badges and leaderboard history.
What we keep
Some records stay after your account is deleted:
- A record that you asked for the deletion, when it was done and the reason you chose.
- Payment records we must keep by law, if you ever paid us.
- Messages you sent in team, match and staff chats, so the conversation still reads. They show as "Deleted User".
- Tournament records that belong to the organiser, such as team line-ups, results and match stats. Ask the organiser if you want your name removed from them.
Questions? Email support@scoutlor.com.