Overview
This Refund Policy explains our position on refunds for Scoutlor memberships. It forms part of, and should be read together with, our Terms of Use.
Our 7-day refund window
You can request a refund within 7 days of any payment, including renewals. If your request reaches us within this window, we will refund the payment in full to your original payment method.
After the 7-day window has passed, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features you chose not to use.
Cancelling your membership
You can cancel at any time from your billing settings. When you cancel, your membership stays active until the end of the current paid period and then stops renewing, so you are not charged again.
Billing errors
If you believe you were charged in error - for example, a duplicate charge, or a technical fault on our side that prevented you from using a paid feature - contact us and we will review it.
Your statutory rights
Nothing in this policy limits any refund or cancellation rights you may have that cannot be waived under applicable law, including consumer-protection law where it applies to you.
Contact us
For any billing question, email billing@scoutlor.com from the address on your account, with your name and the date of the charge.